This Privacy Policy describes how www.nervfit.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@nervfit.com or by mail using the details provided below:

Bluemorph Brands Pvt. Ltd., Cinnabar Hills Embassy Golf Links Business Park, Challaghatta, 560071 Bengaluru KA, India

Collecting Personal Information

When you visit the Site and/or App, we collect certain information about your device, your interaction with our platforms, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Purpose of collection: To load the Site/App accurately for you, and to perform analytics to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our payment processors and any of our affiliates/vendors/business partner for the purpose of improving product performance and your shopping experience.
  • Personal Information collected: Phone number, email address, version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

  •  Purpose of collection: 

    Name, Email, Mobile Number and Address is collected to ensure secure access to the portal, detect fraud and deliver promised products and/or services in a timely manner to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.
  • Disclosure for a business purpose: Any business who is engaged with us, under legal contract, for the purpose of payment processing, account management and order fulfilment
  •  Personal Information collected: name, email, mobile number, billing address, shipping address. Information on Credit/debit card, netbanking, UPI and any other payment instrument during checkout is fully encrypted and is NOT stored or used by www.nervfit.com or Bluemorph Brands Private Limited. Such encrypted info is collected ONLY by approved payment processors in a secure manner. 

Customer support information

  • Personal Information collected: Your name, email, phone, order ID, address, GST/Tax No. (if applicable)
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you
  • Disclosure for a business purpose: Such data is stored in our GDPR compliant CRM solution that is cloud based with servers in India. We do not share this data with any third party except for the reasons mentioned below.

Digital modes of communication:

  • We may use email, phone call, SMS and/or WhatsApp to communicate with you.
  • Your email and phone number are stored encrypted in our servers and we have secured authorisation from Department of Telecommunication, Govt. of India to send transactional or promotional content based on your choices.
  • Here is the list of official email address, SMS/WhatsApp headers that we use. Any communication from other email ids or phone headers should NOT be considered official.
    • SMS headers: NERVFT OR NRVFIT
    • WhatsApp Sender: Nervfit OR NervfitWA
    • Email Id: support@nervfit.com

Minors

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information in their respective privacy policy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information in their respective pages.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location)..

    Cookies

    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Complaints

    As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

    Last updated: 27-May-2025