Refund policy

We have a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating Replacement

To start a return, you can use the tracking link shared in your actual order email OR use the My account page after login OR create a ticket with us by logging in to Nervfit Customer Portal. Please note that replacements will be picked up by our shipping agent at your doorstep. In exceptional cases you may need to send the returns to us yourself by using a convenient courier service. Any courier charges in such case will be borne by the buyer.

For orders that have been delivered successfully:

Once replacement request is raised our team will verify the order and reason for replacement and in doing so may connect with you over email and phone call. If your replacement is accepted, we will initiate a courier pick up unless your location or situation falls under exceptional case where you will have to send the package back to us. Items sent back to us without first requesting a replacement under policy will not be accepted.

For orders that were not accepted during delivery:

If you place a cash on delivery (aka COD) order and refuse to accept package during the delivery, any upfront partial payment to confirm COD will be forfeited. The same however will not apply if you were offered a damaged package during delivery. In such case you will receive 100% refund except any discounts/coupons/cashbacks that you may have applied during checkout.

You can always contact us for any return question at support@nervfit.com with order ID in the subject line.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We strongly recommend to create a unboxing video of the package on delivery

Exceptions / non-returnable items
Certain types of items cannot be returned, this may include items clearly listed as non-returnable.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellation
You can cancel any order within 8 hours of placing it or as long as the product is not handed over to courier, whichever is earlier. Such cancellations will not result in any charges or hardship to you whatsoever.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the replacement/refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nervfit.com.

 

Last updated: 15-Dec-2024